This policy sets out how we work with clients: how an engagement begins, what we each commit to, who owns what at the end, and what happens when something goes wrong. It is the standard we hold ourselves to. Where a signed agreement for your project says something different, that agreement wins.
How an engagement begins
It begins with a conversation about the outcome you want, not a feature list. We would rather understand what the work has to achieve than quote for a specification that may not get you there.
We then put the scope in writing: what is included, what is not, what we need from you, what it costs, and roughly when. Work starts when that is agreed and any deposit is settled. Nothing said in a meeting or an email thread changes the agreed scope until it is written down and both sides have accepted it.
What we commit to
To tell you the truth about the work, including when something we recommended has not worked, when a deadline is going to move, and when you do not need the thing you have asked for.
To deliver to the scope we agreed, at the standard the work is described at, and to keep you included as it happens rather than presenting a finished thing at the end.
To keep what we learn about your business confidential, and to treat any access you give us as yours, used only for the work and given up when it ends.
To be reachable, and to answer the same working day where we can.
What we need from you
A single person who can make decisions and give approvals. Projects slow down most often because feedback arrives from several directions and contradicts itself.
Content, assets, access and answers when they are needed. Much of what we build cannot be finished around missing material, and waiting for it moves the delivery date rather than compressing the work.
Feedback within the window we agree at each review stage. If it does not arrive, the timeline moves by the same amount.
That you have the right to give us what you give us. Copy, images, fonts and trademarks handed to us are used on the basis that you are entitled to use them.
Revisions and changes of mind
Every stage includes review and revision. That is part of the work, not an extra.
A change of direction is different from a revision. Re-doing something already approved, or adding to the agreed scope, is new work: we will say so at the time, price it, and wait for your agreement before starting. We will not quietly absorb it and we will not quietly invoice for it.
Timelines
Dates given at the start are estimates based on the scope as agreed and on material arriving when expected. We will tell you as soon as we know a date is at risk, with the reason and the new date, rather than at the point it is missed.
Fees and payment
Fees, the schedule and the currency are set out in the proposal. Projects normally start with a deposit, with the balance tied to stages or to delivery.
Invoices are due within the period stated on them. Where payment is significantly overdue we may pause work, and we will tell you before we do rather than simply stopping.
Third-party costs such as domains, hosting, licences, stock or advertising spend are yours and are separate from our fees. We will identify them before they are incurred.
Who owns the work
On final payment, ownership of the final deliverables created specifically for you passes to you: the brand marks, the design files, the copy we wrote for you, and the custom code written for your project.
Some things cannot pass, because they were never ours to give. Third-party components, open-source libraries, licensed fonts and stock images remain with their owners and reach you under their own licences, which we will identify. Our own general tooling, internal libraries and working methods stay ours, and using them for you does not transfer them.
Concepts that were presented and not selected remain ours.
Showing the work
Unless you ask us not to, we may show completed work in our portfolio and describe what it involved. If a project is confidential, or you would rather it were not shown, say so and it will not be.
Confidentiality
What you tell us about your business stays with the people working on your project. This holds after the engagement ends. We will sign your non-disclosure agreement if you have one.
After launch
Delivery includes handover: the files, the access, and an explanation of how what we built works.
Software and websites need maintenance, and campaigns need running. Those are separate arrangements and we will tell you honestly which ones you actually need rather than selling a retainer by default.
Where we agreed a warranty period, defects in what we built are fixed within it at no charge. A defect means it does not do what we agreed it would. A new requirement is not a defect.
Ending an engagement
Either side may end an engagement in writing. You pay for the work done and the costs committed up to that point, and we hand over what has been paid for.
If we are the reason it has ended, we will not hold finished work you have already paid for.
When something goes wrong
Tell us. Write to info@wedigcreativity.com.ng or speak to whoever you have been dealing with, and we will respond within five working days with what we intend to do about it.
We would far rather fix a problem than have you live with it or hear about it from somebody else. Where we have got something wrong, we will say so plainly.
Governing law
Engagements are governed by the laws of the Federal Republic of Nigeria unless the signed agreement for your project says otherwise. We will try to resolve any dispute by discussion before either side takes it further.
This page explains how we work. It is written to be understood rather than to be impressive, and if any part of it is unclear we would rather you asked than guessed. Ask us about it.